Canada · English
Canadian customer operations need more than an imported European or US script. Language routing, Canadian English and French terminology, working windows and escalation ownership must be designed around the organisation's actual customers.
Altavista360 assembles delivery through assessed partners in Morocco, Tunisia and Madagascar. We do not imply a Canadian office: team location, data transfers and operating responsibilities are disclosed before launch.
Teams are supplied only through assessed partners in:
Teams are supplied only through our assessed network in Morocco, Tunisia and Madagascar. Languages, working windows, compliance and capacity are confirmed during discovery.
English — Canada
Canadian French, Canadian English and the hand-off rules between them are defined by queue, channel and contact reason. Scripts and knowledge content use the client's approved terminology.
A scope may include inbound service, first-line support, order follow-up, commercial qualification and selected back-office processes.
Federal, provincial, sector and contractual requirements relevant to the project are mapped with the client. Data flows and transfers are documented before agent access is opened.
Time zones, peaks, volumes and response targets are measured before staffing. The final operating window is the one agreed for the scope.
Teams are supplied only through our assessed network in Morocco, Tunisia and Madagascar. Languages, working windows, compliance and capacity are confirmed during discovery.
Discuss a Canadian programme