Banking & Fintech Outsourcing
Regulated customer relations, compliance and trust — for your financial institution
Your sector challenges
Strict regulatory compliance (GDPR, PSD2, PCI-DSS) with full interaction traceability
Customer trust: data security and professionalism on sensitive operations
Multichannel availability (phone, chat, app) across extended hours
Smooth digital onboarding to reduce account-opening abandonment
Multilingual support for international and non-resident customers
Our answer
Tier 1 customer support and routine request handling
Inbound calls: card blocks, fraud, account queries
Outbound calls: compliant prospecting (opt-in), retention
Back-office: KYC checks, statement processing, file openings
Live chat and digital support on app/web
What we steer
First Contact Resolution (FCR)
Average Handling Time (AHT)
Customer Satisfaction (CSAT)
Adherence to contractual SLAs
Compliance rate with regulatory procedures
In context
Head of Customer Experience, European retail bank — rolled out multilingual multichannel support within weeks.
Estimate your savings
Interactive calculator — honest range, no commitment.
20
2,500 €
Adjust to your actual fully loaded cost.
Morocco — actual pricing is confirmed with the selected partner.
Illustrative monthly ceiling
Up to 22,500 €
Illustrative annual ceiling: 270,000 €.
Indicative scenario. The assumption is capped at 45% and depends on scope; it is not an observed average, a guarantee or a quote.
Request a scoped quoteFrequently asked questions
Yes. Dedicated teams are trained on regulatory procedures (GDPR, PSD2, banking secrecy) and supervised by experienced leads. Sensitive workflows (blocks, fraud) follow scripts validated with your compliance department.