Back-Office
Document processing and business operations
Outsource your administrative and document processes to focus on your core business. Our teams process your documents with accuracy and speed, supported by our OCR and AI automation tools.
What we deliver
Benefits
Our process
01
Audit & scoping
Analysis of existing document flows, identification of volumes, formats and business constraints. We define together the scope to outsource and the operational priorities.
02
Sourcing & selection
Building the dedicated team according to required skills (administrative, accounting, HR profiles…). Setting up access, tools and operational procedures specific to your environment.
03
Deployment & training
Onboarding teams on your internal processes, business tools and quality standards. Progressive ramp-up with validation milestones and contractually agreed continuity targets.
04
Steering & continuous improvement
Monitoring of processing indicators, regular reporting and procedure improvement cycles. The setup adapts to the evolution of your volumes and business needs.
Use cases by sector
E-commerce
Challenge: High volumes of orders, returns and refunds to process continuously.
Our answer: Our teams handle purchase order processing, returns and refunds tracking, payment reconciliation and product catalogue updates.
Banking & Finance
Challenge: Complex client files and strict regulatory requirements for document archiving.
Our answer: Client file document management, account opening form processing, supporting document verification and archiving in line with applicable obligations.
Health & Insurance
Challenge: High volumes of medical forms and claims files requiring precision and confidentiality.
Our answer: Processing of reimbursement files, claims management, form entry and control, administrative document tracking in compliance with confidentiality requirements.
SaaS & Telecoms
Challenge: High-volume administrative management of subscription contracts with short life cycles.
Our answer: Processing of cancellations and contract amendments, billing file tracking and administrative support to sales and customer service teams.
Frequently asked questions
How do you take ownership of our processes?
During the scoping phase, our teams analyse your existing procedures and produce a shared operational reference guide. A parallel processing period validates quality and compliance before fully transferring the flows.
In which languages can documents be processed?
Our teams process documents in French, English and Dutch. Other languages can be integrated depending on the nature of the project and the profiles mobilised — to be specified during the initial scoping phase.
How does the service integrate with our internal tools?
We adapt to your existing software (ERP, DMS, CRM, messaging). Secure remote access or structured file import/export are the two most common integration methods, with no migration of your systems required.
How do you handle activity peaks?
The setup is dimensioned to absorb anticipated and unforeseen load variations. Staffing adjustment terms are defined contractually during scoping, to ensure continuity without service disruption.