They trust us
Concrete, measurable and lasting results in every industry.
In six months, we cut our customer service costs by 45% while improving our CSAT by 12 points. The Moroccan team at Altavista360 has become a true extension of our company. The quality of French, the responsiveness and the daily reporting exceeded our expectations.
M. R.
Director of Operations, Major European e-commerce account
E-commerce — 6 months
-45% cost / +12 pts CSAT
The quality of the N1 technical support is simply outstanding. The agents are trained on our internal tools, speak impeccable Spanish, and our mean time to resolution dropped by 60% from the second month. The included AI stack (agent assist, quality management) has been a game changer.
J.-P. D.
Head of Customer Support, Iberian fintech bank
Fintech — 12 months
-60% MTTR
We outsourced our billing and contract-management back-office to Morocco with Altavista360. From the first month, the error rate stayed below 0.5%. Reporting is transparent, weekly steering committees are rigorous, and alignment with our SLAs is total.
A. B.
CEO, Dutch energy company
Energy — 18 months
< 0.5% error rate
Our in-house call centre could no longer keep up with growth. Altavista360 set up a team of 40 trilingual agents (FR/EN/ES) in eight weeks, available 24/7 during peak seasons. Our phone conversion rate climbed by 18%.
S. L.
Marketing Director, European tour operator
Tourism — 24 months
+18% conversion
We were looking for a partner able to handle N2 technical support in Italian with strong cultural proximity. Tunisia via Altavista360 was the ideal choice. Quality close to nearshore, with a far more competitive cost. The AI infrastructure (speech analytics) delivers fresh insights we never had before.
G. M.
Head of Customer Care, Italian telecom operator Srl
Telecom — 9 months
NPS +23 pts
The technical support for our SaaS platform was a bottleneck. A partner team assessed and selected by Altavista360 took on N1 support in German and English with an average response time of two minutes. The integration with our Zendesk instance was smooth and fast.
T. K.
CFO, B2B SaaS publisher GmbH
SaaS — 15 months
2-min response time