Energy & Utilities Outsourcing
Billing, contracts and move management — for energy and water providers
Your sector challenges
Strong seasonality: winter (heating) and summer (cooling) peaks in complaints
Complex bills perceived as opaque: top call and dispute driver
Moves and contract changes: high-volume, time-consuming flows
Energy transition: support for green offers, self-consumption, smart meters
Customer vulnerability: handling hardship and unpaid bills with respect and care
Our answer
Tier 1 support: contracts, tariffs, options, due dates
Inbound calls: bills, meter reads, estimates, dispute mediation
Outbound calls: moves, plan changes, retention
Back-office: account open/close, self-reads, PDL/PCE updates
Live chat and self-care digital support
What we steer
First Contact Resolution (FCR)
Average Handling Time (AHT)
Customer Satisfaction (CSAT)
Adherence to contractual SLAs
Billing dispute resolution time
In context
Head of Customer Relations, European energy supplier — industrialized move management and billing dispute handling.
Estimate your savings
Interactive calculator — honest range, no commitment.
20
2,500 €
Adjust to your actual fully loaded cost.
Morocco — actual pricing is confirmed with the selected partner.
Illustrative monthly ceiling
Up to 22,500 €
Illustrative annual ceiling: 270,000 €.
Indicative scenario. The assumption is capped at 45% and depends on scope; it is not an observed average, a guarantee or a quote.
Request a scoped quoteFrequently asked questions
Yes. Teams are trained to read bills (consumption, taxes, contributions), regulated and market tariffs, and mediation procedures. Complex cases are handled under an escalation matrix defined with you.