Travel & Tourism Outsourcing
24/7 availability, multilingual support and disruption handling — for tour operators and platforms
Your sector challenges
24/7/365 availability: travelers need help at any hour, across time zones
Multilingual support essential for an international customer base and varied destinations
Disruption and emergency handling (cancellations, delays, force majeure)
Seasonal and event-driven peaks (school holidays, festive periods, special flights)
Empathy and responsiveness: a trip is emotional and often non-reproducible
Our answer
Tier 1 support: bookings, options, destination information
Inbound calls: changes, cancellations, refunds, travel assistance
Outbound calls: confirmations, option up-sell, retention
Back-office: ticketing, file management, supplier coordination
24/7 multilingual assistance by phone, chat and email
What we steer
First Contact Resolution (FCR)
Average wait time during peaks
Customer Satisfaction (CSAT)
Adherence to contractual SLAs
Cancellation and refund processing time
In context
Head of Customer Experience, European travel platform — rolled out 24/7 multilingual assistance across seasonal peaks.
Estimate your savings
Interactive calculator — honest range, no commitment.
20
2,500 €
Adjust to your actual fully loaded cost.
Morocco — actual pricing is confirmed with the selected partner.
Illustrative monthly ceiling
Up to 22,500 €
Illustrative annual ceiling: 270,000 €.
Indicative scenario. The assumption is capped at 45% and depends on scope; it is not an observed average, a guarantee or a quote.
Request a scoped quoteFrequently asked questions
Yes. We operate extended hours and 24/7 as needed, with shift organization and service continuity across time zones. The exact scope (days, hours, languages) is contractualized.